Refund policy
Returns & Exchanges
We want you to love your order.
If something isn’t right, contact us within 14 days of delivery at highsandlowsbros@gmail.com.
To be eligible for a return or exchange, items must be:
- Unworn and unused
- In original condition
- Returned in original packaging when possible
- Accompanied by proof of purchase
To keep things simple, we provide prepaid return labels and deduct a flat $8 return shipping fee from refunds.
Returns sent without contacting us first may not be accepted.
Exchanges
Need a different fit or style?
We accept exchanges on eligible items when inventory allows.
Because all Highs & Lows products are produced in limited runs, replacement colors and styles may not always be available. If an exchange item is unavailable, we’ll work with you to find another option.
Damages & Issues
Please inspect your order when it arrives.
If your order is damaged, defective, or you received the wrong item, email us within 14 days of delivery with your order number and photos of the package and item.
If we made a mistake, we’ll make it right.
Refunds
Once your return is received and inspected, we’ll notify you if your refund is approved.
Approved refunds are issued to your original payment method. Processing times may vary by bank or card provider.